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June 12, 2018, 8:30 AM - 12:30 PM @ Training Room A
Being able to totally and completely follow a conversation is a skill few employees have. Effective communication is far more than being a good talker, effective conversation happens when you listen more that you talk. Before we can resolve a situation we must fully understand what we are being told, that means not only listening, but asking questions that will clarify the information we are hearing. We also must be able to clarify that the person we are speaking to is understanding the message with the intent in which we are sharing it or with the intent in which it is being shared. This module will train the participant on how to ask better questions to gain better understanding.
June 12, 2018, 9:00 AM - 4:30 PM @ Building Inspections Training Room
This is a 40-hour course delivered in five 8-hour sessions. Completion of the 40-hour course results in a certificate for Mediation Dispute Resolution Training in compliance with section 154.052 of Texas Senate Bill No. 1436 and the Published Texas Mediator Trainers Roundtable Criteria. Mediation is a cooperative, interactive, problem-solving, decision-making process involving contending parties and a neutral, impartial, third-party who serves as the mediator. The process goals include isolating disputed issues, developing options, considering alternatives, and reaching a consensual settlement, hence reducing conflict. Contending parties must be willing to work together to find fair solutions. The mediator guides the process, facilitating clear communication, and promoting reconciliation and understanding so the parties can make practical, informed decisions to resolve the issues before them.