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Posted on: May 30, 2018

Accessing Your Benefits Is Easier with myBenefitsApp!

mybenefitsapp device pics

Imagine having all the details of your benefits package literally at your fingertips! The truth is, benefits guides are rarely handy when and where we need them. Many of us skim through it every year and file it away never to be seen again. It can also be difficult to find information without flipping or scrolling through many pages. For this reason, a new mobile-enhanced site is available to you on demand. Saving the myBenefitsApp site to your and your dependents’ phones gives you quick access to the information you want, when you need it.


Frequently Asked Questions

What information can I access? 

  • Find and print generic ID cards with group numbers provided
  • Download and print benefit-related documents and forms
  • Quickly find service contact information and online resources
  • Review benefit plan information
  • Find online provider directories

Will the mobile app work on my device?

The myBenefitsApp has been tested on a variety of popular mobile devices. However, we cannot guarantee all functions and features can be used on every device.

Do I have to download an app to use it?

No. When you enter the website address for the app with your mobile device, you will be automatically directed to the mobile app. The app is what’s known as a “web app” or mobile enhanced website, which means there is nothing to download…no need to visit an “app store.” It’s ready for use when you go into the site from your device.

But, what if I want an “app-like” icon on my home screen? 

If you have an iPhone, add an icon to your home screen by following these steps:

  • Open your internet browser and type or paste
  • Click the download button on the bottom browser menu bar while on the app’s home page.
  • Click the “Add to Home screen” icon to save the myBenefitsApp icon to your smart device.

If you have an Android, add an icon to your home screen by following the steps below:

  • Open your internet browser and type or paste
  • Click the app image in the top right menu bar.
  • Click “Add to Home screen” to save your City of Plano Benefits App icon to your mobile or tablet device.

If you have any questions, contact the benefits team at or 972-941-7115.  Print this flyer for more details.

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