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Posted on: June 27, 2019

Need Medical Care While Traveling?

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The worst thing that can happen on a long-awaited adventure isn’t missing a flight or losing your luggage – it’s getting sick. Even after pre-travel visits to the doctor, as well as packing germ-fighting sanitizers and medications, an unexpected illness can ruin your vacation.

If you’re in unfamiliar territory and need medical care, but want to avoid a trip to the emergency room, there’s good news. Doctor on Demand virtual visits can make these misfortunes less disruptive and you can get back to enjoying your trip. Anytime day or night, virtual visits can be a great option for treating colds and fevers or caring for migraines and allergies.

If you are enrolled in the City’s UnitedHealthcare medical plan, the cost is only a $5 copay! For five bucks, the family sees a doctor whenever and wherever.

Talk to a doctor about non-emergency conditions including:Doc on Demand screenshot

  • Flu, cough, cold, sore throat
  • Bronchitis
  • Sinus problems
  • Bladder or urinary tract infections
  • Fever, pink eye or rash
  • Stomachache and diarrhea
  • Migraines and headaches
  • Quick assessment of severity

To access Doctor on Demand:

  • Login to doctorondemand.com or download the app to any mobile device (Apple or Android).
  • During the registration process, provide medical plan information.
  • Payments are required at the time of service with credit card, debit card or Flexible Spending Account card.

Can you use Doctor on Demand when traveling internationally? 

  • Yes. However, the doctor can only provide advice; NOT able to write a prescription. The doctor may advise you about the medication you should get (if any is recommended), but can't write a prescription.
  • Please NOTE:  Doctor on Demand does not support you if traveling to the U.S. Virgin Islands, Guam and Puerto Rico.

Contact your benefits team if you have questions: HRBenefits@plano.gov or call 972-941-7115.

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