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Posted on: March 14, 2019

Plano’s New GovQA Portal Delivers More than Open Records

GovQA is now home to the City’s new public records center, GovQA, an easy-to-use web-portal. The open records request process is significantly improved with this online service, resulting in a more efficient and satisfying experience for all users.

GovQA software allows the requester to be served in accordance with Texas Law. City Secretary Lisa Henderson’s office can also measure the direct costs associated with processing records. “This investment in technology will have a direct impact on citizen engagement and transparency and should speed up the process,” she said.

Through the web portal, anyone can:

  • Submit a records request to the city secretary, police or municipal court
  • Check the status of requests
  • See a list of most requested topics
  • Search Plano’s public records archive

Visit GovQA here to review FAQs related to the process.


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